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My selfie won’t work, what do I do?
J
Written by Julia Pennington
Updated over a week ago

You can take your selfie using your webcam (on your laptop), or by using your phone. If you want to use your phone, please scan the QR code on the screen and follow the prompts if you want to use the camera on your laptop, click "Continue on your computer" underneath the QR code.

You are given 5 attempts to take a valid selfie. If your selfie fails after the 5th attempt, please try again in 24 hours.

When taking your selfie, please ensure you don’t have headphones on and you have removed your glasses, hats or any other items which could block your face. Ensure your camera lens is clean.

Wait for the green circle to completely surround your face, while remaining still so your face can be accurately captured.

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