All Collections
Getting started if you do not have an Investec Private Bank account
The sign up process is not working?
I’m receiving the error “You already have an account with Clarity”, what do I do?
I signed up with the incorrect mobile number and/or email address, what do I do?
I cannot change the country code for my mobile number
I am not receiving my OTP during the sign-up process, or my OTP is not working, what do I do?
My selfie won’t work, what do I do?
One of the fields on sign-up is not loading, what must I do?
My address is not in the list provided, what do I do?
What proof of address document is acceptable?
I can’t find the correct employment option in the drop-down menu
I can’t find my employer in the drop-down menu
I don’t know my tax number, what must I do?
My tax number is not being accepted, what must I do?
I don’t know if I have tax obligations in other countries
I don’t know if I am affiliated to the US in any way
Which source of funds must I choose?
What is the difference between Source of Wealth (SOW) and Source of Funds (SOF)?
I successfully created an account, but I can’t log in, what now?
My application is in progress, what must I do?
Why was my application not accepted?
I am not receiving my OTP when I log in, what do I do?